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Application Support Lead

Application Support
£50000 - £60000 per annum
04-12-2018 03:06 PM
Mohammed @ Java Source
Lead Software Application Support 

Salary: £50,000 - 60,000 Basic + Benefits Package (Pension, Private health, 25 days holiday)

Location: Putney

Keywords: Application Support, Software support, Product Support, Technical Support, SQL, XML, .Net, Guildford.

Do you take pride in providing 1st class software support service to customers?

A Leading Financial Services organisation are looking for you, A talented personable Application Support Team Lead to join their organisation

We are looking for a relatively experienced hands on Support Lead in providing excellent technical & customer support to the growing base of clients.

You’ll be providing telephone, Email & remote support to users of the Java software system & working toward documentation of fixes to the Knowledge Base.

Sitting across the room from the Software Development & engineering team, you’ll work closely with them on more advanced issues. An excellent chance to improve your technical coding & scripting skills – if you so wish.

Ultimately though, we are looking for intelligent, troubleshooting, problem solving & customer focussed support individuals who take pride in resolving issues for customers.

We’d need to see some of the below:

- 4+ (ish) years of providing technical support in a software environment

- Exerpience supporting Java & MS SQL Server based software solutions

- Understanding, or at least the want to investigate & learn about scripting issues in XML code.

- Experience of working within support model designed to client SLA’s

- Detailed infrastructure knowledge across the whole of the deployment landscape, including firewalls; load balancers; virtualization; servers; storage systems, etc

- Lead all incident, major incident and crisis management activities, globally, relating to the comp“ny’s hosted / SAAS customer platforms

- Team working ability & experience. We are a close-knit team within a technical environment.

Please get in touch to discuss this, or ping me over your CV.

Many thanks!

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