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Customer Success Specialist (SaaS, Analytical Software)

Application Support
£50000 - £55000 per annum
06-02-2019 03:12 PM
Mohammed @ Java Source
Customer Success Specialist (SaaS, Analytical Software)

Location: London, Central.

Salary: Up to £55K

Keywords: Client Services, Customer Success Analyst, Customer Success Manager, SaaS, Software as a Service, Cloud Software, Account Manager, Client Manager, Social Media, Social Media Analytics, Data Analytics, London

We are looking for a few excellent Customer Success specialists to join a growing team in London. We work with many of the top named brands in the global market space & you could too!

We are looking for candidates with excellent relationship-building, discovery, and communication skills, as well as an affinity for learning new software. The Customer Success Manager provides the ongoing, strategic oversight for our valued clients, helping them to adopt and realise meaningful business goals with the SaaS application.

Some of your day to day responsibilities may look like this:

- Proactively manage and keep in mind customers best interests in context of using the SaaS platform.

- Help customers adopt and optimize their use of the software, quickly and efficiently

- Develop and execute a Success Plan for them, including both strategic and tactical approaches to ensuring their satisfaction and loyalty to the company.

- Identify new ways to use and optimize the software platform in their business and broaden their ability and return on investment

- Be a point of escalation for any of their issues and work with internal stakeholders to resolve in a timely fashion

- Be the strong advocate for their interests regarding their relationship with us and our product suite

- Keep them informed of new product features and gather their feedback and advocate for them on any improvements to their overall experience

If all this sounds good, please do pop me over a CV to look at & we can then have a chat.

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